Product Safety Contact Point

As NOVVES ELEKTRİK MOTOR ANONİM ŞİRKETİ (“NOVVES”, “Company”, “we”); We attach importance to the use of our products in a safe, accurate, standard-compliant and evaluated manner according to project conditions.

This Product Safety and Technical Support Contact Point; It was created to receive product safety notifications, technical support requests, nonconformity notifications, certificate and documentation requests, service and warranty applications regarding NOVVES products through the correct channels, evaluate them and direct them to the relevant units.

This page; It is a contact point for customers, potential customers, dealers, representatives, distributors, mechanical installation companies, project designers, consultants, contractors, end users, maintenance teams, authorized services and public institutions.

Company Title: NOVVES ELEKTRİK MOTOR JOINT STOCK COMPANY

Address: Taşköprü Merkez Mah. Çaydere St. No:9/1 İç Kapı No:2 Çiftlikköy / YALOVA

Phone: 0216 467 47 52

E-posta: info@novves.com

KEP Adresi: novveselektrik@hs01.kep.tr

Tax Office: Yalova

Tax Identification Number: 6320968919

Trade Registry Number: 9358

MERSİS No: 0632-0968-9190-0002

Website: www.novves.com

KEP adresi; resmi bildirimler, hukuki başvurular ve güvenli elektronik tebligat süreçleri için kullanılabilecek resmi iletişim kanalıdır. Teknik destek, ürün güvenliği ve dokümantasyon talepleri için info@novves.com adresi üzerinden de NOVVES ile iletişime geçebilirsiniz.

This touchpoint may include notifications about the following products and processes:

• axial fans
• Smoke and heat extraction fans
• jet fans
• roof fans
• wall fans
• Cell fans
• industrial fans
• electric motors
• Control panels and automation solutions
• Dampers and ventilation equipment
• Spare parts and accessories
• Product certificates, test reports and technical documentation
• Warranty, service, maintenance and after-sales support processes
• Notifications of product safety, technical non-conformance and risks encountered in the field

This contact point has been created for the safe use and technical evaluation of NOVVES products. In emergency life safety, fire, electric shock, serious injury or similar dangerous situations, the relevant emergency teams, facility security teams, fire brigade, occupational health and safety units or authorized public institutions should be contacted first.

You can contact us in the following situations regarding NOVVES products:

• Detection of a risky situation that may affect the safe operation of the product
• Observation of an electrical, mechanical, thermal or structural nonconformity
• Abnormal sounds, vibrations, temperatures, odors, smoke, rubbing or operating irregularities
• There is a safety doubt regarding the motor, fan, propeller, body, bearing, fastener or control system.
• Suspicion of error in the product label, model information, serial number or technical documentation
• There is a need for verification of a certificate, declaration of conformity, performance document or technical data
• There is a need for technical evaluation regarding the suitability of the product for the project conditions, usage environment or application purpose.
• Encountering a problem that may affect safety during installation, commissioning, maintenance or service
• Requesting warranty, service, spare parts or maintenance support
• Want to submit feedback, suggestions or complaints regarding the safe use of the product in the field

In order for your product safety or technical support notification to be evaluated quickly and accurately, it is recommended that you share the following information, if possible:

• Name and surname
• Company name
• Position/title
• phone number
• Email address
• Country/city
• Project name
• Product model
• Product serial number
• Order or quote number
• Product photos
• label photo
• Installation location and usage area
• Working conditions of the product
• Description of malfunction, risk or non-conformity
• Date and time of the incident
• Maintenance, service or commissioning records, if any
• Video, report, measurement result or technical document, if any
• emergency situation
• Type of support requested

If there is missing information, NOVVES may request additional information or documents in order to evaluate the notification.

You can submit your product safety, technical support and documentation requests through the following channels:

E-posta: info@novves.com

Phone: 0216 467 47 52

KEP: novveselektrik@hs01.kep.tr

Postal Address: Taşköprü Merkez Mah. Çaydere St. No:9/1 İç Kapı No:2 Çiftlikköy / YALOVA

Website: www.novves.com

If there is a product safety or technical support form on the website, you can also submit your requests via the relevant form.

It is recommended to use the KEP address for official notifications, legal applications or authorized institution correspondence.

Product safety and technical support notifications submitted to NOVVES are evaluated by the relevant units according to the nature of the notification.

The evaluation process may include the following steps:

• Receiving notification
• Classification of notification subject
• Review of product model, serial number and technical information
• Evaluation of photos, videos, service records or measurement results
• Requesting additional information or documents if necessary
• Reviewing with the technical team, quality unit, production, engineering or after-sales support units
• If necessary, field inspection, remote technical interview or service guidance.
• Notifying the relevant person of the technical evaluation result
• Initiating corrective or preventive actions when necessary
• Evaluation of required official notifications within the scope of applicable legislation

NOVVES evaluates each notification on its own terms. Notification alone does not mean that the product defect is accepted, that action will be taken under warranty, or that legal liability is assumed.

In case of serious life safety risk, fire risk, electrical danger, mechanical rupture risk, smoke evacuation system safety, occupational health and safety risk or similar emergency situations related to the product, the notification subject should be clearly stated as "Emergency Product Safety Notification".

The following information should especially be shared in emergency situations:

• Type of risk
• Whether the product is in use or not
• Location of the product
• Whether the event occurred or not
• Whether there is any injury, fire, smoke, electrical malfunction or material damage.
• Whether the product has been discontinued
• Whether facility officials or emergency teams were informed

In situations requiring life safety or emergency intervention, relevant emergency teams and authorized institutions should be contacted before or simultaneously before notifying NOVVES.

The following documents regarding NOVVES products can be requested:

• technical catalog
• Product data sheet
• Use and care instruction
• Assembly instruction
• Commissioning information
• Declaration of conformity
• Declaration of performance
• Certificate information
• Test report information
• Product label verification information
• Technical description specific to the project or product

Document requests must be submitted by specifying the relevant product model, serial number, project name and intended use.

Certificate, test report and conformity documents; It should be evaluated only in terms of the relevant product, model, series, production period, application area and certification scope. It should not be assumed that every product is automatically suitable for every project, country or usage condition.

NOVVES products; It may be subject to different technical standards, legislation, certification processes and conformity assessments depending on the product type, intended use, project requirements and target market.

The following issues should be separately evaluated on a project-specific basis in terms of smoke and heat extraction fans, axial fans, jet fans, motors, automation panels, ventilation equipment and related products:

• Product model
• Intended use
• Ambient conditions
• temperature resistance
• Flow rate and pressure requirement
• Electrical properties
• Fire safety requirements
• Certificate scope
• Mounting method
• maintenance access
• Local legislation
• Project specification
• Authorized institution or consultant approvals

Standard references on the website, in catalogs or technical documents are general information. For exact technical suitability, NOVVES's written technical evaluation and project-specific conditions must be taken into account.

In order to ensure product safety, customers, applicators, installation teams, maintenance teams and end users should pay attention to the following:

• Use the product only for its intended use
• Have the installation done by authorized and technically qualified people.
• Making electrical connections in accordance with relevant standards and instructions
• Operating the product within the limits specified in the catalog and operating instructions
• Carrying out maintenance and cleaning operations regularly
• Not making unauthorized changes, interventions or modifications to the product
• Not using non-original or unverified parts
• Keeping the product label, serial number and technical documentation
• Safely stop the product in case of abnormal operation, noise, vibration, heating or safety risk
• Reporting situations that may affect product safety to NOVVES without delay
• Acting in accordance with local legislation, occupational health and safety rules and project specifications

Incorrect installation, misuse, unauthorized intervention, improper operating conditions or lack of maintenance of the product may affect product safety.

Product safety notices may be linked to warranty or service claims. However, making a product safety notification does not automatically mean that the notification is accepted under warranty.

The following factors may be taken into account in warranty and service evaluations:

• Product model and serial number
• Sale or delivery date
• Terms of use
• Mounting conditions
• Commissioning information
• maintenance history
• Whether there is user intervention
• working environment
• Whether there is any physical damage or modification on the product
• Relevant contract, offer or warranty terms

If deemed necessary, NOVVES may inspect the product on-site, perform a remote technical evaluation or direct authorized service.

NOVVES may cooperate with competent public institutions, market surveillance and control authorities, certification bodies, testing laboratories and relevant technical authorities in accordance with the applicable legislation within the scope of product safety and technical regulations.

If a serious risk affecting product safety is detected, NOVVES may evaluate the necessary corrective or preventive actions in line with the relevant legislation, contractual obligations and technical evaluation results.

These activities may include the following, depending on the nature of the situation:

• Additional technical review
• User information
• Service forwarding
• Technical documentation update
• Instruction for use or maintenance notice
• Product improvement work
• Part replacement
• Control on the field
• Communication with authorized institutions when necessary

Personal data you submit to us within the scope of product security and technical support notifications; It may be processed for the purposes of receiving and evaluating the notification, communicating with you, performing technical analysis, carrying out the service process, providing documentation, fulfilling legal obligations and communicating with authorized institutions when necessary.

Personal data that can be processed in this context are:

• Name and surname
• Company name
• Position/title
• phone number
• Email address
• Address or location information
• Request and notification content
• Product and project information
• Technical support and service records
• Photos, videos, reports and additional documents

For detailed information regarding the processing of personal data, NOVVES's "Personal Data Protection and Privacy Policy", "Customer Information Text" and other relevant information texts should be examined.

Project information, technical documents, product photographs, application details, field reports and similar information submitted to NOVVES are used for the purpose of evaluating the notification.

NOVVES may share this information with relevant internal units, technical teams, service stakeholders, suppliers, testing and certification organizations or authorized institutions to the extent required by the business.

If trade secrets, project information, technical drawings or confidential information documents are shared, the user accepts that he/she has the necessary authorizations and that the shared information may be used by NOVVES for notification evaluation purposes.

Product safety and technical support requests can be submitted in Turkish or English. In international projects, providing support in different languages ​​depending on the nature of the request depends on the evaluation of NOVVES.

NOVVES's written responses are taken as basis for technical evaluation, certificate verification and official correspondence. Verbal discussions alone do not constitute binding technical approval or formal commitment.

Notifications made with incomplete, inaccurate, misleading or unverifiable information may delay the technical evaluation process or prevent a sound evaluation.

NOVVES reserves its legal rights regarding notifications that are malicious, misleading, damaging to commercial reputation, or in violation of competition law or intellectual property rights.

This contact point has been created to receive security, technical support, documentation and nonconformity notifications regarding NOVVES products.

The information on this page is general information. This information; It does not replace engineering calculations, project design, fire safety consultancy, occupational health and safety assessment, official institution approval or technical specification approval.

NOVVES evaluates each notification within its own technical, commercial, legal and regulatory conditions. Notification does not mean that NOVVES accepts fault, liability, warranty coverage or compensation liability.

NOVVES may update this Product Safety and Technical Support Contact Point text from time to time in line with regulatory changes, product range changes, technical process updates, certification requirements or operational needs.

The current text enters into force on the date it is published on www.novves.com.

You can contact us for your product security, technical support, certificate verification, documentation, service, warranty and after-sales support requests.

NOVVES ELEKTRİK MOTOR ANONİM ŞİRKETİ

Address: Taşköprü Merkez Mah. Çaydere St. No:9/1 İç Kapı No:2 Çiftlikköy / YALOVA

Phone: 0216 467 47 52

E-posta: info@novves.com

KEP: novveselektrik@hs01.kep.tr

Web: www.novves.com

NOVVES ensures product safety; It sees engineering discipline, quality approach, user safety and corporate responsibility as one of the basic elements.