Customer Clarification Text

As NOVVES ELEKTRİK MOTOR ANONİM ŞİRKETİ (“NOVVES”, “Company”, “we”), we attach importance to the protection of the personal data of our customers, potential customers, dealers and representatives, project stakeholders and officials of the institutions with which we have business relations.

This Customer Information Text is within the scope of the Personal Data Protection Law No. 6698 (“KVKK”); It has been prepared to explain the purposes for which your personal data is processed in the offer, order, sales, contract, project, technical evaluation, invoicing, shipment, service, maintenance, warranty, after-sales support and customer relations processes, the methods by which it is collected, the legal grounds on which it is based, with whom it can be shared and the rights you have as a data owner.

This text; It includes real person customers, officers, employees, representatives, project managers, purchasing teams, technical teams, finance and accounting officers, consultants and other business contacts of legal person customers who have established or are likely to establish commercial relations with NOVVES.

Your personal data is processed by NOVVES ELEKTRİK MOTOR ANONİM ŞİRKETİ, whose information is given below, as the data controller.

Company Title: NOVVES ELEKTRİK MOTOR JOINT STOCK COMPANY

Address: Taşköprü Merkez Mah. Çaydere St. No:9/1 İç Kapı No:2 Çiftlikköy / YALOVA

Phone: 0216 467 47 52

E-posta: info@novves.com

KEP Adresi: novveselektrik@hs01.kep.tr

Tax Office: Yalova

Tax Identification Number: 6320968919

Trade Registry Number: 9358

MERSİS No: 0632-0968-9190-0002

Website: www.novves.com

KEP adresi; resmi başvurular, hukuki bildirimler ve güvenli elektronik tebligat süreçleri için kullanılabilecek resmi iletişim kanalıdır. Genel bilgi ve iletişim talepleriniz için info@novves.com adresi üzerinden Şirketimizle iletişime geçebilirsiniz.

The following categories of personal data may be processed in B2B proposal, sales, project and customer relations processes carried out with NOVVES.

Your personal data may be processed for the following purposes:

• Receiving, evaluating and responding to bid requests
• Analyzing product, service, project and technical solution needs
• Carrying out fan, motor, automation, smoke evacuation, ventilation and similar technical product selection processes
• Carrying out project-based engineering, field exploration, technical evaluation and solution development processes
• Preparation of offers, proforma invoices, order confirmations, contracts and commercial documents
• Execution of sales, order, production, delivery and shipment processes
• Carrying out invoicing, current account, payment, collection and reconciliation processes
• Managing customer, dealer, representative, distributor and project stakeholder relationships
• Carrying out product safety, quality control, certification, testing and technical documentation processes
• Carrying out warranty, service, maintenance, spare parts, fault reporting and after-sales support processes
• Carrying out customer satisfaction, demand, suggestion and complaint management processes
• Execution of fair, event, meeting, presentation and corporate communication processes
• Providing information about NOVVES products, solutions, catalogs, technical documents and services
• Carrying out commercial communication, marketing and promotional activities
• Carrying out export, import, logistics, customs and foreign trade processes
• Fulfilling legal storage, reporting, auditing and informing obligations to official institutions
• Ensuring the legal, commercial, technical and operational security of our company
• Preventing disputes, protecting legal rights and carrying out legal processes

Your personal data may be processed based on the following legal reasons specified in Articles 5 and 6 of the KVKK:

• It is clearly provided for in the law
• Processing of personal data is necessary for the establishment or performance of a contract
• Data processing is mandatory for our company to fulfill its legal obligations
• Data processing is mandatory for the establishment, exercise or protection of a right
• Data processing is mandatory for the legitimate interests of our Company, provided that it does not harm your fundamental rights and freedoms.
• It has been made public by the person concerned
• Having your explicit consent

During offer, order, contract, invoice, shipment, payment and after-sales support processes, your personal data is mostly processed within the scope of the establishment or execution of the contract, legal obligation, establishment or protection of a right and the legitimate interests of NOVVES.

Your explicit consent is also obtained when necessary for commercial electronic messages, marketing activities, promotional processes requiring explicit consent, or special personal data processing activities.

Your personal data may be collected by automatic or non-automatic methods through the following channels:

• Website contact, quote, catalog and technical support forms
• Email correspondence
• phone calls
• Sales and customer relations meetings
• Fairs, events, meetings and field visits
• Dealer, representative, distributor and business partner communications
• Offer, order, contract, proforma invoice, invoice and delivery note processes
• ERP, CRM, accounting, quality, production, service and document management systems
• Technical specification, project document, discovery report, product selection form and service forms
• Official institutions, customs brokers, logistics companies, suppliers and service providers
• Social media, digital communication channels and online meeting tools

Your personal data may be processed verbally, in writing or electronically.

Your personal data may be shared with the following persons and organizations, limited to the processing purposes and in accordance with the relevant legislation:

• Authorized public institutions and organizations
• Courts, enforcement offices, law enforcement units and legal authorities
• Financial advisors, independent auditors, legal advisors and consulting service providers
• Banks, payment institutions and financial service providers
• Suppliers, subcontractors, production and service stakeholders
• Logistics companies, cargo companies, customs consultants and foreign trade service providers
• Software, cloud, hosting, email, cybersecurity, ERP, CRM and information technology service providers
• Dealers, representatives, distributors and business partners
• Project employers, main contractors, mechanical installation companies, consultants and project stakeholders
• Certification, testing, quality control, accreditation and technical inspection organizations
• Insurance companies and occupational health and safety service providers
• Authorized persons and organizations involved in after-sales service, maintenance, warranty and technical support processes

Your personal data is transferred only to the extent necessary and in accordance with the relevant legal conditions.

NOVVES may work with people and organizations abroad in some processes due to export, import, international projects, overseas dealer/representative network, global supply chain, technical support and digital service providers.

In this context, your personal data; It can be shared with customers, suppliers, business partners, representatives, technical service stakeholders, cloud service providers, e-mail services, CRM/ERP services, logistics companies or authorized institutions.

Data transfer abroad; It is carried out in accordance with the conditions stipulated in KVKK, GDPR and other applicable data protection legislation. Where necessary, explicit consent, standard contract provisions, adequacy decisions, letters of undertaking or other assurance mechanisms provided for in the relevant legislation are applied.

NOVVES; It can inform customers and potential customers about its products, solutions, catalogs, technical documents, fair participation, events, campaigns, corporate announcements and sectoral developments.

Commercial electronic messages are sent in accordance with the relevant legislation and, where necessary, based on your prior consent.

Ticari elektronik ileti almak istememeniz halinde, iletilerde yer alan çıkış yöntemlerini kullanabilir veya info@novves.com adresi üzerinden bizimle iletişime geçebilirsiniz.

Your personal data is stored for the periods stipulated in the relevant legislation or for the period necessary for the purpose for which they are processed.

The following criteria are taken into account when determining storage periods:

• Continuation of the offer and sales process
• Continuation of the contractual relationship
• Order, production, delivery, shipment and warranty processes
• Invoice, accounting, tax and financial recording obligations
• After-sales service, maintenance and technical support needs
• Product safety, quality, certification and technical documentation requirements
• Export, import, customs and foreign trade registration obligations
• Cases, disputes, enforcement and limitation periods
• NOVVES' legitimate business and operational needs

Personal data whose storage period has expired or the purpose of processing has ceased is deleted, destroyed or anonymized in accordance with the relevant legislation.

NOVVES implements reasonable technical and administrative measures to ensure the security of personal data.

In this context, the following measures can be taken:

• Authorization and access control
• User authorization management
• Password and authentication controls
• ERP, CRM and digital system access controls
• Firewall, antivirus and cyber security measures
• Logging and monitoring systems
• Data backup and business continuity measures
• Privacy commitments and employee awareness studies
• Supplier and service provider security checks
• Encryption, masking, anonymization or data minimization when necessary

NOVVES takes into account the principles of ISO/IEC 27001 Information Security Management System and ISO/IEC 27701 Privacy Information Management System in its information security and privacy management processes. This statement does not mean that the Company is certified to the relevant standards unless further stated.

In accordance with Article 11 of the KVKK, you have the following rights as a personal data owner:

• Learning whether your personal data is being processed or not
• Requesting information if your personal data has been processed
• Learning the purpose of processing your personal data and whether it is used in accordance with its purpose
• Knowing the third parties to whom your personal data is transferred domestically or abroad
• Request correction of your personal data if it is incomplete or incorrectly processed
• Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in KVKK
• Requesting correction, deletion or destruction to be notified to third parties to whom your personal data has been transferred
• Object to the emergence of a result against you by analyzing the processed data exclusively through automatic systems
• Request compensation for the damage if you suffer damage due to unlawful processing of your personal data.

You can forward your requests regarding your personal data to NOVVES through the following communication channels:

Resmi Başvuru ve Bildirimler İçin KEP: novveselektrik@hs01.kep.tr

Genel İletişim E-postası: info@novves.com

Phone: 0216 467 47 52

Postal Address: Taşköprü Merkez Mah. Çaydere St. No:9/1 İç Kapı No:2 Çiftlikköy / YALOVA

Your application must include your name, surname, contact information, the subject of your request and information that will verify your identity.

NOVVES evaluates and finalizes the applications within the periods stipulated in the relevant legislation. For your security, additional information or documents may be requested to verify that the application is yours.

This text is an informative text for customers and potential customers. This text alone is not an explicit consent text.

For transactions requiring explicit consent, an explicit consent text, commercial electronic message permission, cookie preference panel or similar preference management mechanisms may be provided where necessary.

Providing information does not mean that explicit consent is given. Transactions based on explicit consent are carried out within the scope of separate approval given by the relevant person with his/her free will.

NOVVES may update this Customer Information Text from time to time in line with legislative changes, operational needs, sales processes, offer systems, digital infrastructure updates or changes in business processes.

The current text enters into force on the date it is published on www.novves.com.

You can contact us regarding customer processes and protection of personal data.

NOVVES ELEKTRİK MOTOR ANONİM ŞİRKETİ

Address: Taşköprü Merkez Mah. Çaydere St. No:9/1 İç Kapı No:2 Çiftlikköy / YALOVA

Phone: 0216 467 47 52

E-posta: info@novves.com

KEP: novveselektrik@hs01.kep.tr

Web: www.novves.com

NOVVES sees the protection of personal data as an integral part of corporate trust in customer relations, offer processes, engineering solutions, sales operations and after-sales support activities.